RamGanapathy.com

Tag: Thinking

  • Ray of Reason

    Ray of Reason

    Fifteen years ago, I got promoted to manage a team of twelve. I saw myself as a young, aspirational and enthusiastic manager, guiding these young(er) bunch of men and women on a challenging journey to deliver a critical piece of software in a short period of time. Towards the end of the year, the software was subjected to thorough testing. Around the same time, I too got tested – a 360-degree feedback from my team on my performance.

    The software performed well. I got thrashed. The team basically said, “We don’t like you(r style of managing)”.

    I had a dilemma. Should I switch to being an individual contributor and play to my strengths in technology? Or should I learn from my mistakes, grow as a person and try to connect better with my team?

    It will be several attempts, several years and many such corrective feedback cycles before I did better. On hindsight, I should have…

    We need to think clearly in such situations. That is not easy.

    These days, when I face a complex situation, I try a principle suggested by the billionaire, Ray Dalio. It is deceptively simple, but very effective. The method involves thinking through three questions and filling your answers across three columns on a piece of paper. Every time I fill those columns, I feel better. I feel I have understood, even if not conquered the complex territory I am navigating.

    Here is the principle:

    1. Decide what you want
    2. Find out what is true
    3. Figure out what to do, based on 1 and 2.

    I did warn you, it appears simple.

    Ray Dalio has filled 592 pages of his book with many such principles derived from his life and work. Like a catch surprising the fisherman, this principle popped out of the first few pages, and I have only read fifty or so.

    I stopped after the first catch, because I wanted to taste it first. As I began applying this principle, a key insight was how (1) and (2) are sometimes distinct. Even, mutually exclusive. The trick is to construct a bridge from columns 1 and 2, leading into 3.

    If I had this clarity fifteen years ago, I would have identified my want as, “My team to deliver on the goals on time, on budget, with high quality, not getting burnt along the way, not getting micro-managed”.

    I would have scribbled under the second column, “It is true, however, the team is under pressure; I am under the pump. Also true that the team has not been given a choice, not given a voice, and not clear on why we were doing what we were doing”.

    If I had these three distinct columns, I would have not jumped to the actions. I would have learnt to be a bit more objective, a bit more sensible. Would have learnt to remove “I” from the equation and listen to what the team had to say regarding the goal pursuit.

    On hindsight, I should have…

    As I encounter this principle fifteen years late, I stop. “What is reality telling me? What are the constraints? What am I not thinking about?”

    “What is true?”

    I am still exploring this principle. Do let me know if this works for you.

  • Explore

    Explore

    What if I tell you, Christopher Columbus was not really an explorer.

    Well, I am not asking you to reconsider a historical fact. Am I even qualified to talk about exploration, while real explorers do their wild and uncertain things, I sit on my lazy ass on a quiet and comfy chair in a corner of my house?

    I am only interested in figuring why exploring is a fun pursuit. Exploration, not in the geographical territory per se, rather the “i want to explore more options before i decide” kind; exploring ideas and insights that change the way we think and transform us. Such a skill is a superpower, especially for knowledge workers.

    Suppose, your boss asks you on a Friday evening to come up with a completely fresh approach or an idea by Monday morning (it could be about a product, sales pitch, presentation or a new venture)

    And assume, that for some reason, google is down, internet connectivity is lost for your whole town during the weekend; however you have access to your bookshelf, your local library and can talk to your friends and colleagues in town.

    How will you go about your research? Which book(s) would you look up ? Who amongst your peers would you go to?

    The idea of (re)search or exploration has been key to our thinking and thus, survival. Often we start with building on existing ideas, contacting known people. If we are lucky, we get useful points, connections between those, and once in a while, stumble upon something new – something we never knew it existed when we began the pursuit.

    We all have been using the term, search so loosely. Tamara Munzner’s book on data visualisation has this matrix / table that made me think more clearly about the vagaries of search.

    Lookup: most of the time, we know what we are looking for, and where to find it – like in your neighbourhood grocery store. You know what you are looking for, say milk. You remember where to go and fetch it. Easy and efficient. Why? So much organising has gone behind the scenes. I am not sure if it is even possible to organise and store information/ideas like a grocery shelf.

    Browse: Sometimes we don’t know what we are looking for, but very clear about where to look. Example: in a library, you know there are enough gems buried inside those pages. All you need is time to browse a bit, and with some luck you might find something relevant. You might even stumble upon something new. This is fun – and efficient at the same time. Perhaps more exhilarating compared to fetching milk from your grocery store.

    At the same time, a bit of organising is a pre-requisite to make this work. You should have accumulated related ideas or books in one location that you can go to. Or subscribed to Netflix, where the algorithm does the job for you – to keep you constantly stimulated.

    Locate: this is like searching for your missing car keys. You know what you are searching for, but don’t know where it is. Also, this is where Columbus comes in. You see, in 1492 he set out “to find a direct water route west from Europe to Asia, but he never did”, landed instead on a different continent. He had his target/destination (Asia) known but the location (route) unknown. Thus, as per this matrix’s strict definition he is not an explorer, just a locator. And he failed at that too. There is even this blog that talks about how his GPS failed him big time. In the end, he returned empty-handed, frail, poor and without any recognition.

    Sorry, I am taking a bit of creative liberty here. My point is: when we set out to find new ideas or insights, lot of time and energy is wasted in looking in the wrong direction. One of my simplest life-hacks is to ask for directions: the “right” colleague who might lead me to the “location” of many useful and interesting things. Because, most of the times, we don’t know what we don’t know.

    Who Lucky: Jim Collins, the author of the book Great By Choice, has coined this phrase who lucky. “you get, not just luck in life, but “who” luck….And “who” luck is when you come across somebody who changes your trajectory or invests in you, bets on you, gives you guidance and key points.” (quote from Jeff Hilimire’s blog)

    Finally, explore: The dictionary definition of explore: travel through an unfamiliar area in order to learn about it; inquire into a subject in detail. But as per the matrix above, explore is: we don’t know what exactly we are looking for, and we have no clue where to start searching. That sounds like pain. But imagine, if Columbus convinced his Spanish financiers that he is simply out on a voyage to discover something, no promises. He was better off in not setting any expectation, choosing to ride the vessel of uncertainty, with his mate named luck, and serendipity as his diet.

    That would have been fun. The kind of exploration I am talking about.

    However this pursuit is not trivial; not a reckless exercise, not without any structure. Here are a couple of useful techniques to explore:

    Visual thinking. For me, this is less of a technique, more of trying to be human. Once in a while, get off your device, walk outside and look up, locate the sky and browse the many stars. The change in visual stimulus is all you need sometimes. For a more earthly example, if I need an idea for presentation, I google the topic (eg. Technology Platform) and go “images”, and see the many illustrations. Something clicks in the mind, as this post illustrates how creative ideas emerge out of visual thinking.

    Another useful one is Lateral Thinking, popularised by Edward de Bono. An example is Random Simulation. I use this when I need an opening word or a central theme for a speech or a blog. This is how it works: Choose a random number from 1 to 10, say 7. Open a random page of a random book; find the 7th word in the 7th sentence of that page. Reflecting on that word, its meaning, would evoke a feeling, trigger an idea, shape our thoughts.

    (for this blog, that random word turned up to be destroy; no wonder I have been cynical about Columbus all through this piece)

    The power of exploration is: only direction matters. Your curiosity is the direction. Go where that curiosity takes you, following what appeals to you, not worried about the number of steps taken, points collected, victories or failures; not anxious about reaching any destination.

    In any case, as Yogi Berra said, if you don’t know where you are going, you have a good chance of not reaching there.

    PS: This is the final of a 3-part blog post “How to Think Better”.

    Part 1: “How to Think Better – Externalise”

    Part 2: “Uncategorised” aka How to Think Better – Categorise

  • Uncategorised

    Uncategorised

    I bet you won’t continue reading this blog beyond a point, unless you find something new. Right at this moment, in your brain, a bunch of neurons are firing to figure out what this new is. I wonder if you got some ideas from the title, or some of the pictures below which your eyes cannot help scanning. I suspect you have mentally tagged this blog already – technical, boring, long. Interesting (hopefully).

    Categories

    Our brain is wired to perform instant pattern matching and categorisation. Categories have strict boundaries which help us compare a “this” from a “that”.

    This skill helped us survive as we made quick decisions under uncertainty – by differentiating between a branch of a tree and a snake; between a cold, warm or hot object. All thanks to the much evolved part of our brain: prefrontal cortex.

    Now during the information (delu)age, we need this skill even more, as we distribute every bit of new information to various buckets. Worse, we do pattern matching even when the data doesn’t make any sense. Lets attempt this puzzle:

    Kiki and Bouba are two nonsense words from a non-existing language. Can you suggest a match between the words and the two images below ?

    Analogies

    Cognitive scientist Douglas Hofstadter says categorisation and analogies are the way ALL thinking occurs in our brain. Watch him narrate this (15 minute into this hour long video).

    We have so little control over this process. If our mind always compares and contrasts – as we see, hear, smell, touch and so on – several downsides occur. In a rush to make a quick judgement, we often make the wrong call.

    Prejudice

    I won’t talk about serious topics like racial stereotypes and unconscious bias in this blog. But I share a recent experience at the food court, when a seemingly innocent comment from the lady at the counter made me cringe a bit.

    I sensed her watching me order rice and vegetarian curry with an additional order of papad. The many neurons in her brain didn’t have to perform heavy gymnastics to categorise me, as she suggested “so, you must be a south Indian?” I nodded. She said, feeling settled, “makes sense!”

    She wasn’t wrong this time. No harm done. (maybe my moustache was a give-away). But not all of us are right when we carry out some lazy, sub-conscious thinking. When we assume.

    Cognitive Bias

    Daniel Kahneman is considered the father of behavioural economics. In his work, he underscores the fact that humans are not rational at all while making decisions. The nobel laureatte’s book Thinking Fast, Thinking Slow has made me more aware – if not smarter – as I learnt about various cognitive biases. A sample for you: Confirmation Bias – the tendency to search for or interpret information in a way that confirms one’s preconceptions. (eg. anti-vaccinators).

    Rob Dobelli’s The Art of Thinking Clearly is another easy-read that I recommend.

    Black Swan

    Being aware of such biases helps us avoid an ontological shock.

    In the 2nd century, a roman poet coined the term black swan describing an imaginary bird – since at that time, all known swans were white. That was until the 17th century, when Europeans landed in Australia, when they spotted a black swan.

    Nassim Nicholas Taleb tells this story in his book The Black Swan: The Impact of the Highly Improbable. Note, the book is not about birds, but how we struggle with things that shock us – outliers.

    I particularly loved the irony – these 17th century travellers declined to categorise that bird as a swan at all. In their mind, a swan had to be white.

    Moral of the story: be aware of how we categorise. And, when we encounter a new idea that cannot be boxed onto an existing bucket, it deserves a new category on its own.

    The Meditating Brain

    I mentioned earlier, how prefrontal cortex helps with categorisation. The picture-book “30-Second Brain”, edited by British professor Anil Seth, illustrates how meditation rewires our brain.

    Just after 4 sessions of meditation, it is found that we use less of the primitive areas of the brain, activating the prefrontal cortext that helps us perform higher orders of cognitive functions and intelligence.

    Kiki or Bouba ?

    Did you associate the word kiki with the sharp edged object? You are like the 95% of participants of a famous experiment “Bouba/Kiki effect“.

    We cannot help ourselves especially when we don’t realise we are making these associations. Are we stupid, are we wrong? Should we stop categorisation altogether ?

    I finish with the simple and slightly modified words of a famous Henry Ford quote:

    “Whether you think you should, or you think you should not – you are right.“

    PS: This is the part 2 of a three-part blog post “How to Think Better”.

    Check out Part 1: “How to Think Better – Externalise”

    Part 3 to be written: “How to Think Better – Explore“

  • How to think better – Externalise

    How to think better – Externalise

    If I claim this blog will help you think better, you would wonder why is this guy talking about it. Even if you know me enough, the why part of the above question is valid.

    I am no neuroscientist, nor a philosopher. I don’t even think clearly under stress. I still occasionally lose my car keys, and spend an annoyingly long time to make simple decisions. Worse, I keep changing my mind. What credentials do I have to write about thinking?

    The only trophy I can flaunt is the collection of books in my home library, such as How to Think, The Art of Thinking Clearly, Thinking, Fast and Slow etc. 

    With so much thinking about thinking, when will i ever focus on “doing”, you might ask. Well, I want to share some life-hacks relating to thinking, that has worked for me.

    Particularly, I want to write about three ideas in a three-part blog series. This one is about externalising our thinking process.

    I will cover the last two ideas in subsequent blogs. Categorisation: to put various things you encounter in categories or buckets, and Exploration: to search for information and insights to make decisions. While none of these are my original ideas, I have begun applying some to good effect.

    Externalisation – one way to look at this is: offloading stuff from inside your brain, onto a physical format in the external world. Eg. writing, drawing, talking; in fact, expressing of any kind – singing, moving, whatever.

    Cognitive Load

    In my early thirties I realised I could no longer remember phone numbers from memory, and began writing them down. I thought it was a sign of getting old, but it appears, writing as a way to store information is a method followed since ancient times. Yuval Noah Harari writes about this in the bestseller, SAPIENS – that our evolution as humans may have depended on writing skill – shedding the cognitive load from our brain. Not the other way around. The book illustrates the Sumerian writing system from 3000 BC, as a method of storing information through material signs.

    An interesting part of this story is about the first known “writer” in the world. Was he a poet, philosopher, story teller, king or a teacher? Nah. it was the boring accountant Kushim, the first recorded name of a human, ever. 

    I have written previously about how much of a game-changer it has been for me to write my thoughts, ideas and to-dos regularly. Sorry, I have harped on that enough – but please read along to get more convinced of why you should consider writing more.

    Extended Mind

    This idea of externalisation is more than just shedding something from our brains. It is about expanding the zone where cognition occurs: from the brain itself, to all places external to it, onto our body and even further outside. Stephen Anderson, in his delightful book “Figure it Out: Getting from information to Understanding“, explains the recent advances in neuroscience via a simple illustration of the Extended Mind.

    When you have vague idea or a hunch about something, capture that instantly in a piece of paper, and look at it. Now, you have two things: your thought itself still lingering in your mind, and the external representation of that thought, staring at you as the text or drawing that you just created. This interaction in turn drives additional thoughts in your brain. Cognition powers through during such interactions.

    Think and express, or express in order to think? The important aspect about the capture of our stream of consciousness (often containing incomplete thoughts) in an external format, is this: it is not as if we think clearly, and then express it. Expressing a vague thought – writing, talking, drawing whatever – actually is part of thinking itself. 

    In his research thesis, written as a brilliant book “Articulating a Thought“, that has a striking cover page, Eli Alshanetsky throws this paradox: when we express (eg. write down) what we think, we might feel unsure as to what we just expressed fully covered what we thought; on the other hand, without writing (or externalising of any kind), we wouldn’t even know what our thoughts were in the first place! Nevertheless, as Eli explains, the act of expressing our thoughts using language helps, because, language prolongs the thought; it completes the thought; and it specifies the thought.

    Of all the known modes of expression, writing is found to be most energy-efficient way to express – and to preserve our thoughts. But it also happens to be the most difficult. George Orwell’s quote thus haunts us: “If people cannot write well, they cannot think well, and if they cannot think well, others will do their thinking for them.”

    I didn’t write this blog after thinking through everything i was going to say. Infact, the act of writing – putting down my thinking into words and forming sentences – shaped my thinking about this topic. And every time I “looked” at the written text, it refined my own understanding of my own understanding.

    In particular, writing using our hands, compared to say, typing, is proven to help our memory. In this paper, Kate Gladstone explains, handwriting is “far better at providing the necessary level of stimulation”, as it “activates a particular “network of cells within our brains: a “command center” called the Reticular Activating System (RAS)“, which is responsible for attention, alertness and motivation.”

    Outsourcing our thinking to others

    We are social animals. We express our thoughts and emotions with our partners, colleagues, friends and family. So, taking the idea of externalisation further, group thinking becomes very relevant when others are able to build on top of our thinking – as they express their interpretation of our ideas. This is more effective when we capture all of those thoughts and ideas from everyone in an externalised format that is visible to all (eg. writing in a white board).

    I am part of a sales team and thus i often rely on others – experts in various lines of business within my company. Often we brainstorm ideas and decide together how to deal with challenges. This insight that I am not alone, and that i can delegate parts of my thinking to a huge bunch of experts, has been both an exciting and humbling one. I say this when asked if I know about a particular product or a technology. “I know that, because either I actually know that thing, or at least I know someone who knows that.”

    Thanks to the internet, it has become super easy for us delegate this thinking to the whole world (eg. post a question in an online forum like quora, reditt or if you are braver, social media like twitter).

    Walking helps thinking

    I have often found that as i rake my brain to strategise, make decisions or look for new ideas, there is an irresistible urge in my body to jump out of my seat and walk. Walking is now an important part of my weekly activity. Especially after learning about the science on the correlation between walking and thinking. This Newyorker article explains well: article “Walking Helps Us Think”

    “When we choose a path through a city or forest, our brain must survey the surrounding environment, construct a mental map of the world, settle on a way forward, and translate that plan into a series of footsteps. Likewise, writing forces the brain to review its own landscape, plot a course through that mental terrain, and transcribe the resulting trail of thoughts by guiding the hands.” “Walking organizes the world around us…Writing organises our thoughts”

    I hope all this made sense. If not, please write back to me – I will really appreciate that. In the meantime, I will need more time to walk, think, and eventually write about the other two ideas as blogs.

    Getting lost…

    I have always been accused of an over-thinker and, in the recent years, I have been down many a rabbit hole: reading a lot about how to think better, thinking a lot about how to write well, and writing about all that comes to my mind.

    I am actually not sure where this is going, but i enjoy getting lost in such thoughts. Last month, i went walking around the suburb on a newly laid trail into the woods along a beautiful water stream, while listening to a Tim Ferriss podcast. Thirty minutes later I found myself reaching on top of a small hill. I didn’t want to return home using the same path, and decided to try out a new route which turned out to be a dead-end – with barbwires and all that. Eventually, I had to use google-maps to get back home, which felt a bit embarrassing.

    This unexpected detour though, triggered a random idea which helped untangle a mess – that was until then an unexpressed vague thought that was eating my mind that weekend.

    Folks, get it out of your mind. It will set you free.

    PS: Check out part 2: how to Categorise, and part 3: how to Explore